Field Services Manager

Business Description

Renewance Inc. is a pioneering technology company offering comprehensive cradle-to-grave stewardship solutions for industrial batteries in the energy and motive industries. Our innovative RenewanceConnect™ platform is a cloud-based software solution that optimizes service transactions through an on-demand marketplace model. We provide a range of services including battery asset management, field services, warranty management, end-of-life asset management through recycling, and the development and placement of second-life applications.

Our clients include OEMs, battery energy storage system integrators, electric vehicle OEMs, EV fleet owners, and electric utilities.

Position Description

Renewance Inc. is seeking a hands-on Services Manager to oversee the day-to-day operations of our field services team. This role focuses on ensuring seamless execution of commissioning, operations and maintenance (O&M), and decommissioning services for Battery Energy Storage Systems (BESS) and Electric Vehicles (EVs). The ideal candidate will thrive in a collaborative environment, having led teams in a 'Servant Leader' style and creating a team environment that encourages collaboration and communication to accomplish goals. This candidate will possess exceptional organizational skills, and demonstrate a practical approach to managing field service operations. This position is an excellent fit for a professional with a strong technical background who enjoys solving problems and directly supporting team members and clients.

Requirements

• Supervise and mentor field service technicians and support staff, ensuring efficient execution of day-to-day activities.
• Act as the primary point of contact for technicians, providing guidance on technical and operational challenges.
• Promote a collaborative and solutions-oriented team culture, managing with a 'Servant Leader' or similar style.
• Manage scheduling, resource allocation, and dispatching to ensure timely delivery of field services.
• Monitor key performance indicators (KPIs) such as service response times, task completion rates, and customer satisfaction.
• Address on-the-ground issues quickly and effectively to minimize disruptions.
• Serve as the first escalation point for field service-related issues, working with customers to resolve concerns in a timely manner.
• Build positive relationships with customers by ensuring high-quality service delivery.
• Gather and act on customer feedback to improve service processes.
• Support the execution of standard operating procedures (SOPs) for all service activities.
• Identify and implement small-scale process improvements to increase team efficiency and reduce costs.
• Collaborate with team members to adopt new tools and technologies for field operations.
• Ensure compliance with safety regulations, company policies, and industry standards.
• Regularly inspect fieldwork to confirm adherence to safety and quality guidelines.
• Provide regular updates to senior leadership on service progress, team performance, and operational challenges.
• Analyze service data to identify trends and areas for improvement.

Qualifications

• Bachelor’s degree, Technical or Trade degree, or equivalent work experience will be considered.
• Minimum of 5 years of experience in field service operations
• 2+ years in a supervisory or managerial role required, with management training or certification preferred
• Proven ability to manage and support field teams in dynamic environments.
• Strong understanding of field service workflows, scheduling, and troubleshooting.
• Familiarity with battery energy storage systems, EV technology, or related fields is highly desirable.
• Excellent interpersonal skills and the ability to resolve client issues effectively.
• Skilled in identifying practical solutions to on-the-ground challenges.
• Clear and concise verbal and written communication skills.

Benefits:

• Annual Bonus
• Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax.
• 401(k) with company match
• Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs.
• Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being.
• Company paid life, AD&D, and disability insurance

Why Join Renewance Inc.?

• Innovation: Be part of a forward-thinking company at the forefront of the energy and battery stewardship industry.
• Growth: Opportunities for professional development and career advancement.
• Impact: Contribute to sustainable solutions that benefit the environment and the community.
• Culture: Work in a collaborative and inclusive environment with a diverse and talented team.

Renewance is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply. If you are passionate about shaping the future of sustainable energy solutions and possess the skills and experience outlined above, we invite you to join our team and contribute to the success of Renewance.